Frequently Asked Questions
The questions our front desk is asked most often. If yours is not here, call us on +91 99 0236 0878.
Most of what guests ask us before arriving comes down to the same handful of things: what time they can get in, whether breakfast is included, where to leave the car, and how far the hotel is from the airport or the station. All of that is answered below.
Before You Book
What are the check-in and check-out times?
Check-in is from 12:00 PM and check-out is at 11:00 AM. Guests who book directly with us enjoy flexible check-in and check-out timing, subject to availability on the day.
Is breakfast included in the room rate?
It depends on your rate plan. Our Room with Breakfast (CP) plan includes the buffet breakfast, served from 7 AM to 10 AM. The Room Only (EP) plan does not include breakfast.
Do you have parking at the hotel?
Yes. We have a dedicated 1,200 sq. ft. on-site parking facility, available to guests 24 hours a day.
How far is Hotel Ritvi's Elite from the airport and railway station?
Shanthinagar Bus Station is about a 20-minute walk, Lalbagh Metro Station is ~3 km from the hotel, Bengaluru City Junction Railway Station is ~4 km away, and Kempegowda International Airport is ~35 km away.
What is your cancellation policy?
Cancellations made 7 or more days before arrival are refunded in full. Between 5 and 7 days before arrival, 50% of the booking amount is charged. Within 5 days of arrival, or in the case of a no-show, the full amount is charged.
Are children accommodated, and is there an extra bed?
Children aged 0 to 5 stay free. Guests above that age are counted as adults. An extra bed can be provided in our Royal King and Executive Twin rooms at a charge, subject to availability.
Are pets allowed at the hotel?
No, pets are not allowed at the property, and there are no pets living on site.
Is there a restaurant at the hotel?
Yes. Hotel Ritvi's is our 50-cover, fully air-conditioned in-house restaurant serving Indian and Chinese cuisine, open 7 AM to 3:30 PM and 6:30 PM to 10 PM. In-room dining is available from 7 AM to 9:30 PM.
Which payment methods do you accept?
We accept UPI, net banking, credit cards, debit cards, and RuPay. Full payment is taken at the time of booking, and rates are subject to 5% GST.
Do you have rooms suitable for guests using a wheelchair?
The property is not currently accessible to guests who use a wheelchair. Please contact us on +91 99 0236 0878 before booking so we can advise.